Refund policy
All Items are eligible for a return and complete refund within 7 days of the item being received for any reason.
The item must be in the original condition as it was sold, with no additional wear/usage and with any tags still attached if applicable.
Return Shipping is the responsibility of the customer. Items may alternatively also be dropped off at our Vancouver Location by appointment.
Sourcery is not responsible for any manufacturing deficiencies which may include: excess glue, stitching issues, leather creases.
Sourcery is not responsible for any damages caused by wear.
Shoes above 5 years in age are considered collectors item. Wear at your own risk. (Risks include: cracking, sole separation, degradation etc)
Customers are responsible for ordering the correct size that will provide the fit that is desired.
This policy is subject to certain expectations, please contact us immediately if there is a major problem with your order and we will do our best to resolve the issue.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sourcerycanada@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and inform you if there are any discrepancies with your return. If approved, you’ll be automatically refunded on your original payment method usually on the same day as the item is received.
Please remember it can take some time for your bank or credit card company to process and post the refund which may mean a 5-10 business day delay between the day the refund is issued and when it is shown on your original payment method.
If more than 15 business days have passed since we’ve approved your return, please contact us at sourcerycanada@gmail.com.